The Fundamental Guidance for Doing a Good Job of Petition Work in the New Era

Petition work is a bridge and bond for the Party and government to maintain close ties with the masses. Since the 18th National Congress of the CPC

信访工作是党和政府密切联系群众的桥梁纽带。党的十八大以来，习近平总书记站在党和国家事业发展全局的战略高度，对信访工作作出一系列重要论述和重要指示批示，形成了习近平总书记关于加强和改进人民信访工作的重要思想，为做好新时代信访工作提供了根本遵循和行动指南。党的二十届三中全会《决定》和党的二十届四中全会《建议》都提出“推进信访工作法治化”。“十五五”规划纲要对推进信访工作法治化作出部署，提出“持续开展领导干部接访下访，深化信访突出矛盾化解”。贯彻落实党中央决策部署，必须深入学习贯彻习近平法治思想、习近平总书记关于加强和改进人民信访工作的重要思想，坚持以人民为中心，树立和践行正确政绩观，推动信访工作高质量发展，为服务党和国家工作大局、维护群众合法权益、促进社会和谐稳定作出新的更大贡献。

Petition work plays an important role in maintaining the overall situation of reform, development, and stability.

信访工作在维护改革发展稳定大局中具有重要作用

Since the New Era, China’s development has faced a complex and severe international and domestic situation. As a “bridge of hearts” linking the Party and government with the masses, a “barometer” reflecting social conditions and public opinion, and a “pressure relief valve” for resolving conflicts and disputes, petition work has become increasingly prominent in national governance. In 2017, General Secretary Xi Jinping issued important instructions on petition work, pointing out that it “has promoted the resolution of a large number of issues concerning the vital interests of the people and played an important role in maintaining the overall situation of reform, development, and stability.” Doing a good job of petition work in the New Era concerns the vital interests of the people, the overall work of the Party and the state, and the Party’s mass base for governance and long-term social stability.

新时代以来，我国发展面临复杂严峻的国际国内形势。信访工作作为党和政府联系群众的“连心桥”、反映社情民意的“晴雨表”、化解矛盾纠纷的“减压阀”，在国家治理中的重要性日益凸显。习近平总书记2017年对信访工作作出重要指示，指出信访工作“推动解决了一大批事关群众切身利益的问题，在维护改革发展稳定大局中发挥了重要作用”。做好新时代信访工作，关系人民群众切身利益，关系党和国家工作大局，关系党执政的群众基础和社会长治久安。

An inevitable requirement for upholding and strengthening the Party’s overall leadership. The key to comprehensively building a modern socialist country and comprehensively advancing the great rejuvenation of the Chinese nation lies in the Party. Only by upholding and strengthening the Party’s overall leadership can we ensure the correct direction of China’s socialist modernization and ensure strong political cohesion and confidence in development for united struggle. Petition work is essentially political work and has played an important role in the great historical process of revolution, construction, and reform led by our Party. Since the 18th National Congress of the CPC, under the strong leadership of the Party Central Committee, the core responsibility of petition work—to resolve difficulties for the people and share concerns for the Party—has become clearer. On the new journey of the New Era, facing various risks and challenges, continuing to make petition work an important channel for implementing the Party’s mass line and strengthening the flesh-and-blood ties between the Party and the people, and continuously improving the ability and level of seeking benefits for the people, handling affairs for the people, and resolving worries for the people, will further lay a solid mass foundation for our Party’s long-term governance.

坚持和加强党的全面领导的必然要求。全面建设社会主义现代化国家、全面推进中华民族伟大复兴，关键在党。坚持和加强党的全面领导，才能确保我国社会主义现代化建设的正确方向，确保拥有团结奋斗的强大政治凝聚力、发展自信心。信访工作本质上是政治工作，在我们党领导的革命、建设、改革伟大历史进程中发挥了重要作用。党的十八大以来，在党中央坚强领导下，信访工作为民解难、为党分忧的核心职责更加明晰。新时代新征程，面对各种风险挑战，继续把信访工作作为贯彻党的群众路线、密切党同人民群众血肉联系的重要渠道，不断提升为民谋利、为民办事、为民解忧的能力水平，才能为我们党长期执政进一步打下坚实群众基础。

An inherent requirement for adhering to the people-centered principle and stimulating the people’s creative vitality. The people are the creators of history and also the subjects of Chinese-path modernization. Only by adhering to the people-centered principle and upholding that everything is for the people and relies on the people can we continuously advance Chinese-path modernization. Petition work directly faces and serves the masses and is an important way to understand people’s conditions, pool people’s wisdom, safeguard people’s interests, and unite people’s hearts. With the transformation of the principal contradiction in our society, the people’s yearning for a better life has become stronger. They not only put forward higher requirements for material and cultural life but also have growing demands in areas such as democracy, the rule of law, fairness, justice, security, and the environment. The task of promoting people’s all-round development and social progress has become more arduous and heavy. This places new and higher demands on petition work. Only by adhering to the people’s standpoint in doing a good job of petition work, respecting the people’s spirit of creation, taking the satisfaction of the masses as the highest standard for testing work, and focusing on solving prominent issues strongly reflected by the masses, such as employment, education, medical care, housing, and elderly care, can we, while safeguarding the rights and interests of the masses according to law and accurately responding to their expectations, better stimulate the creative vitality of all the people and gather immense strength for advancing and expanding Chinese-path modernization.

坚持人民至上、激发人民创造活力的内在要求。人民是历史的创造者，也是中国式现代化的主体。坚持人民至上，坚持一切为了人民、一切依靠人民，才能推动中国式现代化不断向前发展。信访工作直接面对群众、服务群众，是了解民情、集中民智、维护民利、凝聚民心的重要途径。随着我国社会主要矛盾转化，人民对美好生活的向往更加强烈，不仅对物质文化生活提出了更高要求，而且在民主、法治、公平、正义、安全、环境等方面的需求日益增长，推动人的全面发展、促进社会全面进步的任务更加艰巨繁重。这对信访工作提出了新的更高要求。只有坚守人民立场做好信访工作，尊重人民创造精神，把群众满意作为检验工作的最高标准，聚焦解决群众反映强烈的就业、教育、医疗、住房、养老等突出问题，才能在依法保障群众权益、精准回应群众期待的同时，更好激发全体人民的创造活力，为推进和拓展中国式现代化凝聚磅礴力量。

An important lever for strengthening social governance and preventing and defusing major risks. Petition work is an important part of social work and a crucial lever for strengthening social governance. Whether petition work is done well directly affects social harmony, stability, and long-term national peace and order. Currently, our country is in a period prone to various types of contradictions and risks. Mass appeals and conflicts and disputes are characterized by increased correlation, complexity, and professionalism. If some petition issues are not handled properly, they can easily trigger chain reactions and affect the overall situation of reform, development, and stability. The masses reflecting situations, putting forward suggestions, opinions, or complaints through petition channels is also an important part of improving the social governance system based on collaboration, participation, and shared benefits. Strengthening and improving people’s petition work, integrating it into national governance, improving the comprehensive governance mechanism for the source prevention, investigation and sorting, dispute resolution, and emergency response of conflicts and disputes, and strengthening source governance, comprehensive measures, and law-based handling, are conducive to reducing the increment of contradictions and resolving the stock of contradictions from the source. By promoting more legal forces to exert effort in guidance and mediation, effectively resolving petition conflicts, it is conducive to preventing and defusing major risks, maintaining the sustained stability of the overall social situation, and creating a safe and stable social environment for advancing and expanding Chinese-path modernization.

加强社会治理、防范化解重大风险的重要抓手。信访工作是社会工作的重要组成部分，是加强社会治理的重要抓手。信访工作做得好不好，直接关系社会和谐稳定和国家长治久安。当前，我国正处于各类矛盾风险易发多发期，群众诉求和矛盾纠纷呈现出关联性、复杂性、专业性增强的特点。一些信访问题如果处置不当，容易引发连锁反应，影响改革发展稳定大局。人民群众通过信访渠道反映情况，提出建议、意见或者投诉请求，也是完善共建共治共享的社会治理制度的重要内容。加强和改进人民信访工作，把信访工作融入国家治理，健全矛盾纠纷源头预防、排查梳理、纠纷化解、应急处置的综合治理机制，加强源头治理、综合施策、依法处置，有利于从源头上减少矛盾增量、化解矛盾存量。通过推动更多法治力量向引导和疏导端用力，有效化解信访矛盾，有利于防范化解重大风险，维护社会大局持续稳定，为推进和拓展中国式现代化营造安全稳定的社会环境。

Deeply Grasp the Rich Connotation of General Secretary Xi Jinping’s Important Thought on Strengthening and Improving People’s Petition Work

深入把握习近平总书记关于加强和改进人民信访工作的重要思想的丰富内涵

General Secretary Xi Jinping’s important thought on strengthening and improving people’s petition work is rooted in the practice of the Party’s mass work in the New Era, embodies a profound grasp of the laws of petition work, and provides scientific guidance for doing a good job of petition work in the New Era. This important thought is extremely rich in connotation, and its scientific connotation and core essence are centrally embodied in the “Nine Upholds.”

习近平总书记关于加强和改进人民信访工作的重要思想，植根于新时代党的群众工作实践，凝结着对信访工作规律的深刻把握，为做好新时代信访工作提供了科学指引。这一重要思想内涵十分丰富，其科学内涵与核心要义集中体现为“九个坚持”。

Upholding the strengthening of the Party’s overall leadership over petition work. This is the fundamental guarantee for petition work. General Secretary Xi Jinping pointed out: “Party committees at all levels should strengthen their leadership over petition work.” The “Regulations on Petition Work” clearly defines the nature and role of petition work, stating that “petition work is an important part of the Party’s mass work, an important task for the Party and government to understand people’s conditions, pool people’s wisdom, safeguard people’s interests, and unite people’s hearts, and an important channel for organs, units, and their leading cadres and staff at all levels to accept supervision by the masses and improve their work style.” This determines that upholding the strengthening of the Party’s overall leadership over petition work is the highest principle and greatest advantage for doing a good job of petition work. Currently, China’s development faces the objective reality of strategic opportunities coexisting with risk challenges and an increase in uncertain and unpredictable factors. The role of petition work in serving the overall work of the Party and the state and promoting social harmony and stability is increasingly prominent. Implementing the Party’s leadership in all aspects and the entire process of petition work and improving the system and mechanism of petition work under the Party’s leadership are the fundamental guarantees for petition work to effectively play its functional role. This is conducive to ensuring that petition work advances in the correct political direction, continuously strengthening the sense of responsibility of Party members and cadres, and doing solid and detailed mass work.

坚持加强党对信访工作的全面领导。这是信访工作的根本保证。习近平总书记指出：“各级党委要加强对信访工作的领导”。《信访工作条例》对信访工作的性质和作用作出明确界定，指出“信访工作是党的群众工作的重要组成部分，是党和政府了解民情、集中民智、维护民利、凝聚民心的一项重要工作，是各级机关、单位及其领导干部、工作人员接受群众监督、改进工作作风的重要途径”。这决定了坚持加强党对信访工作的全面领导，是做好信访工作的最高原则、最大优势。当前我国发展面临着战略机遇和风险挑战并存、不确定难预料因素增多的客观现实，信访工作在服务党和国家工作大局、促进社会和谐稳定方面的作用日益突出。把党的领导贯彻到信访工作各方面和全过程，健全党领导下的信访工作体制机制，是信访工作有效发挥职能作用的根本保证，有利于确保信访工作沿着正确政治方向前进，不断强化党员干部的责任担当，做实做细群众工作。

Upholding the people-centered principle. This is the fundamental stance of petition work. When Comrade Xi Jinping was

坚持人民至上。这是信访工作的根本立场。习近平同志在福建工作时就深刻指出：“信访工作的首义，在于时刻把自己看成人民中的一员，把心贴近人民”。人民至上是马克思主义的根本立场，也是信访工作的价值追求。作为党的群众工作的重要组成部分，信访工作具有了解民情的天然优势、集中民智的独特价值、维护民利的根本职责、凝聚民心的重要使命。始终坚持人民情怀、坚持人民至上，牢固树立“人民信访为人民”的工作理念，才能当好党和政府与人民群众的“连心桥”，密切同群众联系，最大限度凝聚团结奋斗的力量。

Persist in resolving difficulties for the people and sharing concerns for the Party. This is the political responsibility of petition work. General

坚持为民解难、为党分忧。这是信访工作的政治责任。习近平总书记强调“把对党忠诚、为党分忧、为党尽职、为民造福作为根本政治担当”。《信访工作条例》明确要求“牢记为民解难、为党分忧的政治责任”。信访工作的性质和作用，决定了其具有鲜明的政治性和人民性。政治性解决的是“举什么旗、走什么路”的问题，决定着信访工作的政治方向和工作导向，要求永葆政治本色，始终做到“为党分忧”；人民性解决的是“为了谁、依靠谁”的问题，决定着信访工作的基本立场和根本宗旨，要求树牢群众观念，始终做到“为民解难”。政治性和人民性的有机统一，意味着信访工作必须坚持履行好为民解难、为党分忧的政治责任。在实践中，把信访工作反映社情民意的“晴雨表”作用进一步发挥好，真实了解和把握群众的所思所想所忧所盼，才能更好承担信访工作的重要功能和根本任务。

Persist in reforming and improving the petition system. This is the fundamental driving force for high-quality development of petition work. General Secretary Xi Jinping pointed out: “Reform is always on the road, and the road of reform is never smooth.” The petition system mainly includes the sum total of norms regulating petition activities and petition work, as well as the related organizational system, basic system, and working system, carrying the important functions of political participation, rights and interests protection, democratic supervision, and maintaining stability. Adjusting, reforming, and innovating the systems and mechanisms that are unsuitable for the functional positioning of petition work in accordance with the requirements of the development of the times is the only way to improve the petition system. Only by systematically planning and promoting the reform of the petition system from the height of advancing and expanding Chinese-path modernization and from the overall situation of China’s reform, development, and stability can we deeply resolve prominent petition issues, promote high-quality development of petition work, better serve the overall work of the Party and the state, safeguard the legitimate rights and interests of the masses, and promote social harmony and stability.

坚持改革和完善信访制度。这是信访工作高质量发展的根本动力。习近平总书记指出：“改革永远在路上，改革之路无坦途。”信访制度主要包括调整信访活动和信访工作的规范的总和以及相关的组织体系、基本制度和工作制度，承载着政治参与、权益保障、民主监督、维护稳定的重要功能。根据时代发展要求，对不适应信访工作功能定位的体制机制进行调整、改革、创新，是完善信访制度的必由之路。从推进和拓展中国式现代化的高度、从我国改革发展稳定的大局出发，系统谋划和推进信访制度改革，才能深入化解信访突出问题，推动信访工作高质量发展，更好服务党和国家工作大局、维护群众合法权益，促进社会和谐稳定。

Persist in incorporating petition work into the track of the rule of law. This is the basic path for the reform and development of petition work. General Secretary Xi Jinping emphasized: “Leading cadres at all levels should enhance their ability to use the rule-of-law thinking and rule-of-law methods to deepen reform, promote development, resolve contradictions, and maintain stability, and strive to promote the formation of a good rule-of-law environment where affairs are handled according to law, problems are solved by law, and contradictions are resolved by law.” The rule of law is the basic way for our Party to govern the country and manage state affairs. Promoting the legalization of petition work is an inherent requirement of law-based governance in all respects and a concrete application of Xi Jinping Thought on the Rule of Law in the field of petition work. Only by strengthening the authoritative status of law in resolving contradictions, persisting in using rule-of-law thinking and rule-of-law methods to carry out petition work and solve petition problems, and striving to promote the legalization of petition work can the people continuously feel that their rights and interests are treated fairly and their interests are effectively safeguarded in the handling of petition matters.

坚持把信访纳入法治化轨道。这是信访工作改革发展的基本路径。习近平总书记强调：“各级领导干部要提高运用法治思维和法治方式深化改革、推动发展、化解矛盾、维护稳定能力，努力推动形成办事依法、遇事找法、解决问题用法、化解矛盾靠法的良好法治环境”。法治是我们党治国理政的基本方式。推进信访工作法治化是全面依法治国的内在要求，是习近平法治思想在信访工作领域的具体运用。强化法律在化解矛盾中的权威地位，坚持运用法治思维和法治方式开展信访工作、解决信访问题，着力推进信访工作法治化，才能让人民群众在信访事项办理中不断感受到权益受到公平对待、利益得到有效维护。

Persist in the work requirement of “three arrivals and one handling”. This is the method and approach of petition work. General Secretary Xi Jinping pointed out: “Comprehensively use legal, policy, economic, administrative and other means, as well as education, mediation, guidance and other methods, to properly resolve the legitimate and reasonable interest demands of the masses.” The “Regulations on Petition Work” clarify the requirement of “three arrivals and one handling”, that is, solving problems for those with reasonable demands, conducting ideological education for those with unreasonable demands, providing assistance and relief for those with living difficulties, and handling according to law for those with illegal behavior. “Three arrivals and one handling” adheres to and applies dialectical materialism, and uses “law, reason, and emotion” together, achieving the mutual complementation and mutual enhancement of law, reason, and emotion, fully reflecting the mass view, rule-of-law view, responsibility view, and method view of petition work in the New Era. In practice, we must adhere to this method and approach for doing a good job of petition work and this basic requirement for handling petition issues, promptly and on-site resolve the legitimate and reasonable demands of the masses according to law and policy, and maintain normal petition order.

坚持“三到位一处理”工作要求。这是信访工作的方式方法。习近平总书记指出：“综合运用法律、政策、经济、行政等手段和教育、调解、疏导等办法，把群众合理合法的利益诉求解决好”。《信访工作条例》明确了“三到位一处理”的要求，即诉求合理的解决问题到位、诉求无理的思想教育到位、生活困难的帮扶救助到位、行为违法的依法处理。“三到位一处理”坚持和运用唯物辩证法，坚持“法、理、情”并用，实现了法律和道理、情理相辅相成、相得益彰，充分体现了新时代信访工作的群众观、法治观、责任观、方法观。在实践中，要坚持这一做好信访工作的方式方法和处理信访问题的基本要求，依法按政策及时就地解决群众合法合理诉求，维护正常信访秩序。

Persist in and develop the “Fengqiao Experience” in the New Era. This is the grassroots foundation of petition work. General Secretary Xi Jinping pointed out: “We must persist in and develop the ‘Fengqiao Experience’ in the New Era, promote the legalization of petition work, and promptly and effectively resolve various contradictions and disputes.” The grassroots level is the front line of reform, development, and stability. It is not only the source of mass petitions but also the key to solving petition problems. The “Fengqiao Experience” in the New Era inherits the governance wisdom of excellent traditional Chinese culture, reflects the requirements of the times for resolving contradictions among the people and maintaining social stability under the new situation, and provides Chinese wisdom and Eastern experience for strengthening and improving petition work. Only by persisting in and developing the “Fengqiao Experience” in the New Era, and taking source governance and strengthening the grassroots foundation as the focus and main point of effort of petition work, can we further consolidate the foundation of petition work. In practice, we must adapt to the requirements of the times, innovate methods of mass work, and promote high-quality development of petition work in the New Era.

坚持和发展新时代“枫桥经验”。这是信访工作的基层基础。习近平总书记指出：“要坚持和发展新时代‘枫桥经验’，推进信访工作法治化，及时有效化解各种矛盾纠纷。”基层是改革发展稳定的第一线，既是群众信访的源头，又是解决信访问题的关键。新时代“枫桥经验”传承中华优秀传统文化中的治理智慧，体现新形势下化解人民内部矛盾、维护社会稳定的时代要求，为加强和改进信访工作提供了中国智慧、东方经验。把新时代“枫桥经验”坚持好、发展好，把源头治理、加强基层基础作为信访工作的重心和主要着力点，才能进一步筑牢信访工作的根基。在实践中，要适应时代要求，创新群众工作方法，推动新时代信访工作高质量发展。

Persist in bottom-line thinking. This is an important concept of petition work. General Secretary Xi Jinping emphasized: “We must pay close attention to and promptly resolve various budding problems, and strictly prevent various contradictions from overlapping and interweaving to form a chain reaction.” At present, the various foreseeable and unforeseeable risk factors facing China’s development are increasing, the task of resolving petition contradictions remains arduous and heavy, and doing a good job of petition work still has a long way to go. Strengthening bottom-line thinking and awareness of potential dangers is an inherent requirement for actively responding to risks and challenges, promptly carrying out hazard management, and effectively handling petition problems. Only by standing at the height of coordinating development and security, and using correct strategic tactics to improve the foresight and scientific nature of preventing and resolving major risks and hidden dangers, can we take precautions and make timely adjustments, and firmly grasp the initiative in preventing and resolving risks.

坚持底线思维。这是信访工作的重要理念。习近平总书记强调：“对各种苗头性问题，要密切关注、及时化解，严防各类矛盾交织叠加、形成连锁反应。”当前，我国发展面临的各种可以预见和难以预见的风险因素增多，化解信访矛盾任务仍然艰巨繁重，做好信访工作依然任重道远。强化底线思维和忧患意识，是积极应对风险挑战、及时开展隐患治理、有效处理信访问题的内在要求。站在统筹发展和安全的高度，以正确的战略策略提高防范化解重大风险隐患的前瞻性和科学性，才能做到未雨绸缪、曲突徙薪，牢牢掌握防范化解风险的主动权。

Persist in building a high-quality petition work team. This is the organizational guarantee for petition work. General Secretary Xi Jinping required “building a high-quality petition work team that is loyal and reliable to the Party, fulfills the responsibility of serving the people, and is good at doing mass work”, pointing out the political standards and quality requirements for building a high-quality petition work team. In the current era, talent is the primary resource. The high quality and professionalism of the petition work team are the strong organizational guarantee and talent support for the high-quality development of petition work. In practice, we must care for, support, and cherish petition cadres, further strengthen the construction of the petition cadre team, guide them to adhere to their duties and mission, make selfless contributions, and continuously improve their ability and level to do a good job of petition work in the New Era.

坚持建设高素质信访工作队伍。这是信访工作的组织保证。习近平总书记要求“建设一支对党忠诚可靠、恪守为民之责、善做群众工作的高素质信访工作队伍”，指明了建设高素质信访工作队伍的政治标准和素质要求。当今时代，人才是第一资源。信访工作队伍的高素质和专业化，是信访工作高质量发展的坚强组织保障和人才支撑。在实践中，要关心、支持、爱护信访干部，进一步加强信访干部队伍建设，引导他们坚守职责使命，无私奉献，不断提高做好新时代信访工作的能力水平。

General Secretary Xi Jinping’s important thought on strengthening and improving people’s petition work systematically answers major theoretical and practical questions such as “what is petition work, why is it needed, and how to do it” in the New Era, scientifically explains a series of major issues such as the fundamental stance, political responsibility, development momentum, methods and approaches, and organizational guarantee of petition work in the New Era, and profoundly clarifies the political attributes, value pursuit, practical path, and responsibility requirements of petition work. This important thought not only inherits the fine tradition of our Party’s mass work but also makes theoretical innovations and institutional improvements based on the New Era, deepening our Party’s understanding of the laws of petition work with a new perspective, reflecting the distinctive characteristics of the unity of political nature and people’s nature, dialectical thinking and rule-of-law thinking, and making original contributions to our Party’s theory of petition work.

习近平总书记关于加强和改进人民信访工作的重要思想，系统回答了新时代信访工作“是什么、为什么、怎么干”等重大理论和实践问题，科学阐释了新时代信访工作的根本立场、政治责任、发展动力、方式方法、组织保证等一系列重大问题，深刻阐明了信访工作的政治属性、价值追求、实践路径和责任要求。这一重要思想，既传承了我们党群众工作的优良传统，又立足新时代作出了理论创新和制度完善，以全新的视野深化了我们党对信访工作的规律性认识，体现了政治性与人民性、辩证思维与法治思维相统一的鲜明特点，对我们党的信访工作理论作出了原创性贡献。

Promote high-quality development of petition work to a new level.

推动信访工作高质量发展再上新台阶

Since the New Era, under the guidance of General Secretary Xi Jinping’s important thought on strengthening and improving petition work, the Party’s leadership over petition work has been comprehensively strengthened. Party committees and governments at all levels have incorporated petition work into important agendas, improved and perfected the petition work pattern of “unified leadership of the Party committee, implementation by the government, coordination by the petition work joint meeting, promotion by the petition department, and joint management by all parties,” and promoted historic achievements and historic changes in petition work in the New Era. In terms of institutional construction, the “Regulations on Petition Work” have been promulgated and implemented, the work of classifying and handling petition demands according to law has been solidly advanced, relevant departments have been organized to compile “guidance charts” for handling petition matters according to laws and regulations, the “roadmap” for the rule-of-law-based operation of petition work has been opened up, publicity and education on petition laws and regulations have been strengthened, and the pattern of orderly operation of petition work on the track of the rule of law has basically taken shape. In terms of systems and mechanisms, the reform of the petition system has been pushed forward in depth, the petition work joint meeting mechanism has achieved full coverage at the four levels of province, city, county, and township, the online petition platform has been fully established and continuously optimized, the procedures for handling petition matters have been continuously standardized, and the level of standardization and normalization of petition work has been greatly improved. In terms of source governance, the “Fengqiao Experience”[3]3 The “Fengqiao Experience” is a grassroots governance model originating in Fengqiao, Zhejiang Province in the 1960s, emphasizing the resolution of conflicts at the local level through mass participation and mediation; it has been updated for the New Era. of the New Era has been upheld and developed, the fine style of the “Four Go-Downs to the Grassroots”[4]4 The “Four Go-Downs to the Grassroots” refers to a work style promoted by the CPC in which cadres go down to the grassroots level to publicize policies, conduct research, receive petitions, and solve problems on-site. has been vigorously promoted, and before introducing major policies or implementing major projects, various localities have extensively solicited public opinions and assessed risks and hidden dangers. The role of petition work in serving the overall situation of the Party and the state has been further highlighted, making an important contribution to continuing to write a new chapter in the two miracles of rapid economic development and long-term social stability. These tangible achievements fully demonstrate the practical power of General Secretary Xi Jinping’s important thought on strengthening and improving petition work.

新时代以来，在习近平总书记关于加强和改进人民信访工作的重要思想指引下，党对信访工作的领导得到全面加强，各级党委和政府将信访工作纳入重要议事日程，健全完善“党委统一领导、政府组织落实、信访工作联席会议协调、信访部门推动、各方齐抓共管”的信访工作格局，推动新时代信访工作取得历史性成就、发生历史性变革。在制度建设上，《信访工作条例》颁布实施，依法分类处理信访诉求工作扎实推进，组织相关部门编制依法依规处理信访事项“导引图”，打通信访工作法治化“路线图”，加强信访法治宣传教育，信访工作在法治轨道上有序运行的格局基本形成；在体制机制上，信访制度改革向纵深推进，信访工作联席会议机制实现省、市、县、乡四级全覆盖，网上信访平台全面建成并持续优化，信访事项办理流程不断规范，信访工作规范化、标准化水平大幅提升；在源头治理上，坚持和发展新时代“枫桥经验”，大力弘扬“四下基层”优良作风，各地在出台重大政策、实施重大项目前，广泛听取群众意见、评估风险隐患。信访工作服务党和国家大局的作用进一步凸显，为续写经济快速发展和社会长期稳定两大奇迹新篇章作出了重要贡献。这些实实在在的成就，充分彰显了习近平总书记关于加强和改进人民信访工作的重要思想的实践伟力。

The period of the “15th Five-Year Plan”[5]5 The “15th Five-Year Plan” refers to China’s national economic and social development plan for the period 2026–2030, succeeding the 14th Five-Year Plan (2021–2025). is a critical period for consolidating the foundation and making comprehensive efforts to basically realize socialist modernization. Facing the new situation and new tasks, we must always uphold and strengthen the Party’s overall leadership over petition work, consciously place petition work within the overall context of the development of the Party and the state’s undertakings to think about, plan, and advance it, firmly grasp the practical requirements of General Secretary Xi Jinping’s important thought on strengthening and improving petition work, and transform them into specific ideas, pragmatic measures, and actual results for promoting work, so as to push the high-quality development of petition work in the New Era to a new level.

“十五五”时期是基本实现社会主义现代化夯实基础、全面发力的关键时期。面对新形势新任务，必须始终坚持和加强党对信访工作的全面领导，自觉把信访工作放到党和国家事业发展全局中去思考、谋划和推进，牢牢把握习近平总书记关于加强和改进人民信访工作的重要思想的实践要求，并转化为推动工作的具体思路、务实举措和实际成效，推动新时代信访工作高质量发展再上新台阶。

Continue to exert sustained efforts in practicing the Party’s mass line. Deeply grasp the profound connotation that “petition work is mass work delivered to the doorstep,” place the people in the highest position in our hearts, and implement serving the people in concrete actions. Adhere to a problem-oriented approach, focus on the people’s urgent, difficult, and anxious problems, go deep into the grassroots and among the masses, do a good job of petition work with feeling, responsibility, and warmth, listen to voices face-to-face, communicate heart-to-heart, and solve problems in a down-to-earth manner. Continuously smooth and standardize channels for expressing the demands of the masses, optimize the acceptance methods for online petitions, letters, visits, phone calls, etc., so that the masses can express their demands more conveniently and efficiently.

在践行党的群众路线上持续用力。深刻把握“信访是送上门来的群众工作”的深刻内涵，把人民放在心中最高位置，把为人民服务落到实处。坚持问题导向，聚焦群众急难愁盼问题，深入基层、深入群众，带着感情、带着责任、带着温度做好信访工作，面对面倾听呼声、心贴心沟通交流、实打实解决问题；持续畅通和规范群众诉求表达通道，优化网上信访、来信、来访、来电等诉求受理方式，让群众反映诉求更加便捷高效。

Continue to exert sustained efforts in advancing the rule-of-law-based operation of petition work. Focusing on the goal of “clear powers and responsibilities, clear baseline data, handling according to law, good order, and public satisfaction,” comprehensively advance the construction of the rule of law in petition work, ensuring that every demand of the masses is handled by someone and every demand of the masses is advanced according to law. Strictly standardize the entire process of accepting, handling, reviewing, and verifying petition matters, improve the mechanism for classifying and handling petition demands according to law, and advance the rule of law in prevention, acceptance, handling, supervision and accountability, and maintaining order. Strengthen publicity and education on the rule of law, popularize petition laws and regulations to the masses through various forms, guide the masses to establish the concept of “handling affairs according to law, finding the law when encountering problems, using the law to solve problems, and relying on the law to resolve conflicts,” conduct visits step by step according to law, and express demands rationally. Improve the petition work assessment and evaluation mechanism, establish and improve a normalized supervision mechanism, and further rectify the problems of “failure to accept what should be accepted, failure to handle what should be handled, failure to hold accountable what should be held accountable, and failure to investigate and punish what should be investigated and punished.”

在推进信访工作法治化上持续用力。聚焦“权责明、底数清、依法办、秩序好、群众满意”目标，全面推进信访工作法治化建设，确保群众的每一项诉求都有人办理、群众的每一项诉求都依法推进。严格规范信访事项受理、办理、复查复核等全流程，健全依法分类处理信访诉求机制，推进预防法治化、受理法治化、办理法治化、监督追责法治化、维护秩序法治化；强化法治宣传教育，通过多种形式向群众普及信访法律法规，引导群众树立“办事依法、遇事找法、解决问题用法、化解矛盾靠法”的理念，依法逐级走访、理性表达诉求；完善信访工作考核评价机制，建立健全常态化督查机制，进一步纠治“应受理而不受理、应办理而不办理、应追责而不追责、应查处而不查处”问题。

Continue to exert sustained efforts in deepening source governance. Resolving conflicts at the source has the lowest cost, the smallest risk, and the best effect. We must deepen the source governance of petition work, improve the comprehensive mechanism for the diversified prevention, mediation, and resolution of social conflicts and disputes. Integrate petition work into grassroots social governance, promote the improvement of the social governance system led by the Party committee, responsible by the government, with democratic consultation, social coordination, public participation, rule-of-law guarantees, and technological support. Strengthen risk assessment and early warning, establish and improve mechanisms for the investigation, dynamic monitoring, analysis, and assessment of major risks and hidden dangers in the petition field, and detect, intervene in, and handle emerging and tendentious problems early, striving to achieve early detection, prevention first, and handling at a small scale.

在深化源头治理上持续用力。把矛盾化解在源头，成本最低、风险最小、效果最好。要深化信访工作源头治理，完善社会矛盾纠纷多元预防调处化解综合机制；把信访工作融入基层社会治理，推动健全党委领导、政府负责、民主协商、社会协同、公众参与、法治保障、科技支撑的社会治理体系；加强风险研判和预警，建立健全信访领域重大风险隐患排查梳理、动态监测、分析研判机制，对苗头性、倾向性问题早发现、早介入、早处置，努力做到发现在早、防范在先、处置在小。

Continue to exert sustained efforts in forging a capable team. In accordance with the requirements of “being loyal and reliable to the Party, fulfilling the responsibility of serving the people, and being good at mass work,” strengthen the ideological tempering, political training, practical exercise, and professional training of petition cadres, and continuously improve their political ability, mass work ability, conflict resolution ability, and emergency response ability. Strengthen training on policies and regulations, professional knowledge, and work methods, encourage petition cadres to accumulate experience and increase their abilities in handling complex issues and resolving major conflicts. Adhere to the combination of strict management and care, and the equal emphasis on incentives and constraints, care for the work and life of petition cadres, help solve practical difficulties, and stimulate the cohesion, centripetal force, and combat effectiveness of the cadre team. Strive to build a loyal, clean, responsible, high-quality, and professional petition work team, providing a strong organizational guarantee for the high-quality development of petition work in the New Era.

在锻造过硬队伍上持续用力。按照“对党忠诚可靠、恪守为民之责、善做群众工作”的要求，加强信访干部思想淬炼、政治历练、实践锻炼、专业训练，不断提高信访干部的政治能力、群众工作能力、化解矛盾能力和应急处突能力。强化政策法规、业务知识和工作方法培训，鼓励信访干部在复杂问题处置、重大矛盾化解中积累经验、增长才干。坚持严管和厚爱结合、激励和约束并重，关心关爱信访干部的工作生活，帮助解决实际困难，激发干部队伍的凝聚力、向心力和战斗力。着力打造一支忠诚干净担当的高素质专业化信访工作队伍，为新时代信访工作高质量发展提供坚强组织保障。

(The author is the Dean of the Law School of Tianjin University)

（作者为天津大学法学院院长）